Lebanon's only suicide prevention hotline, Embrace, is also in trouble. With service disruptions from Ogero, the hotline is sometimes disconnected all day, said Mia Atwi, Embrace's president and co-founder.
"Our line is down - and more people calling the hotline aren't getting the help they need," she said, adding that calls had surged since 2020 when there was a huge explosion at Beirut port, as well as the COVID-19 pandemic and the economic crisis.
"More people need us as they face the compounding crisis and the lack of health experts," she said, referring to the exodus of physicians and nurses seeking better opportunities abroad.