BECOME A LIFELINE OPERATOR

All responses submitted through this application are treated as strictly confidential and will be used solely for recruitment and selection purposes. Every application will be reviewed. Candidates who submit a complete application with all required documents and meet the selection criteria will be contacted promptly to schedule a 15-minute call with the Lifeline management team and supervisors.

Section 1 — Personal Information

Name*

Phone Number*

Email*

Age (must be at least 21 years old)*

Gender*

Man

Woman

Prefer not to say

Nationality*

Address*

How did you hear about the National Lifeline?*

Education Level*

Secondary

University Student

Bachelor's

Master's or above

Arabic language proficiency*

None

Basic

Good

Very Good

Excellent

English Level Proficiency*

None

Basic

Good

Very Good

Excellent

Are you available to volunteer at the 1564 call center for 8 hours per week? (Two shifts, 4 hours each)*

Yes

Which days are you generally available?*

Weekdays

Weekends

All of the above

Can't be precise on this question

Which times are you generally available?*

Morning

Afternoon

All of the above

Can't be precise on this question

How long are you able to commit to this volunteer role*

Less than 6 months

6 months

1 year

More than 1 year

Any of the above

Are you currently enrolled in a unveristy program?*

Yes

Are you currently employed?*

Yes

Current occupation or field of study

Do you have any experience in mental health, social work, counseling, or a related field? *

Yes

If yes, please describe briefly

Do you have any experience volunteering or working in humanitarian organizations or community settings?*

Yes

If yes, please describe briefly

Have you received any training in psychological first aid, crisis intervention, or active listening?

Yes

If yes, please specify

Why are you choosing to volunteer with the 1564 National Lifeline specifically , rather than any other way of helping people?*

Describe a time when someone came to you with a difficult personal problem. How did you respond? What did you actually say to them, as close to your real words as you can remember ? what did you get wrong , or wish you’d done differently?*

This role involves hearing people in distress, including those experiencing suicidal thoughts. How do you think this might affect you, and how would you take care of yourself?*

Describe a moment when you struggled to listen without judging. What were you actually thinking in your head?*

Callers to the National Lifeline come from all backgrounds and hold many different beliefs, identities, sexual orientations and lifestyles. Is there any group of people or type of situation where you think you would have difficulty providing empathetic, non-judgmental support? *

How did you hear about the National Lifeline training?*

Social Media

Friend or colleague

University

NGO or Organization

News or media

Other

How would you rate your computer literacy skills?*

Basic

Good

Very good

Excellent

Is there anything else you would like us to know about you?

Are you currently receiving treatment or support for a mental health condition?*

Yes

Prefer not to say

Have you personally experienced a mental health crisis, suicidal thoughts, or the loss of someone to suicide? If so, how long ago, and how do you feel about that experience today? *

This role requires you to communicate clearly by phone for extended periods, and to hear callers who may be speaking softly, with low voice, or are under extreme distress. Do you have any health condition that might affect your ability to do either of these? If yes, please describe briefly.*

Upload a copy of your CV (25 MB Max)* Upload a file or drag and drop. doc, docx, docm, pdf up to 25MB

Upload a Passport photo صورة شمسية preferably with white background (15 MB Max)* Upload a file or drag and drop. pdf, jpg, jpeg, jpe, png up to 15MB

Upload a 1-minute video:

"Someone calls and says nothing for the first thirty seconds. Record yourself talking to me as if I'm that caller."

(40 MB Max)* Upload a file or drag and drop. mov, qt, mp4, m4v up to 40MB

A clear copy of your National ID Card or Passport. (15 MB Max)* Upload a file or drag and drop. png, jpg, jpeg, jpe, pdf up to 15MB

Section 5 — Motivation & Self-Reflection

Why are you choosing to volunteer with the 1564 National Lifeline specifically , rather than any other way of helping people? *

This role involves hearing people in distress, including those experiencing suicidal thoughts. How do you think this might affect you, and how would you take care of yourself? *

Describe a moment when you struggled to listen without judging. What were you actually thinking in your head?*

Section 6 - Attitudes & Values

Section 8 - Health & Wellbeing

IMPORTANT : The questions in this section are designed to help us ensure both your wellbeing and your ability to fulfill the role safely and effectively. They are not intended to exclude — lived experience can be a genuine asset in this work.
All responses are treated with strict confidentiality and considered with care.

Are you currently receiving treatment or support for a mental health condition? *

Yes

Prefer not to say

Have you personally experienced a mental health crisis, suicidal thoughts, or the loss of someone to suicide? If so, how long ago, and how do you feel about that experience today? *

Upload a copy of your CV (Max.25mb)* Upload a file or drag and drop. doc, docx, docm, pdf up to 25MB

Upload a Passport photo صورة شمسية preferably with white background(Max.25mb)* Upload a file or drag and drop. pdf, jpg, jpeg, jpe, png up to 25MB

Upload a 1 min biography video (Max 30 MB)* Upload a file or drag and drop. mov, qt, mp4, m4v up to 50MB

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BECOME A LIFELINE OPERATOR

Section 1 — Personal Information

Section 2 — Language & Education

Section 3 — Availability & Commitment

Section 4 — Background & Experience

Section 5 — Motivation & Self-Reflection

Section 6 - Attitudes & Values

Section 7— Practical Considerations

Section 8 - Health & Wellbeing

Subscribe to our newsletter to stay close to conversations that aim to always save lives