THE NATIONAL LIFELINE

Embrace operates the National Lifeline in Lebanon (1564) for Emotional Support and Suicide Prevention Hotline, in partnership with the National Mental Health Program at the Ministry of Public Health. On average, one person loses their life to suicide every 2.1 days, and on average, one person attempts suicide every 6 hours in Lebanon. The topic of suicide remains one that is a taboo in Lebanon, preventing hundreds from reaching out to support.

Because Talking Saves Lives, the National Lifeline is a preventive tool that offers an anonymous service for anyone who is in emotional distress or thinking of suicide through:

Providing immediate emotional support and psychological crisis intervention through active listening
Assessing the suicide risk of callers and de-escalating suicidal crises
Orienting callers to community-based resources close to where they live
Dispatching of the national mobile crisis teams during mental health emergencies in Beirut,Tripoli and Tyre.

*Calls received to the National Lifeline are recorded for quality assurance and research purposes, where the identity of the caller will be kept anonymous, to enhance the quality of the National Lifeline's services.
*We value your experience and are committed to improving our services. Please feel free to share any feedback or concerns you may have about the National Lifeline services, as your thoughts help us serve you better. To share your feedback you can email lifelinemanager@embracelebanon.org or call the Minsitry of Public Health Hotline 1214."

THE LIFELINE’S MISSION

To increase awareness about suicide in Lebanon

To ensure the respect and empowerment of individuals experiencing suicidal thoughts

To provide persons struggling with suicidal thoughts with access to preventive tools through a safe place that offers an empathic listening ear, while also creating a network of community resources for to orient callers to further resources

To support those bereaved from suicide

THE LIFELINE’S VISION

To ensure that every person in emotional distress is heard and supported

To ensure that no one dies of suicide in Lebanon

To be a center of excellence in suicide prevention in Lebanon and the region and a hub for training and research in the realms of suicide awareness, assessment, and prevention.

THE LIFELINE’S MISSION

To increase awareness about suicide in Lebanon

To ensure the respect and empowerment of individuals experiencing suicidal thoughts

To provide persons struggling with suicidal thoughts with access to preventive tools through a safe place that offers an empathic listening ear, while also creating a network of community resources for to orient callers to further resources

To support those bereaved from suicide

THE LIFELINE’S VISION

To ensure that every person in emotional distress is heard and supported

To ensure that no one dies of suicide in Lebanon

To be a center of excellence in suicide prevention in Lebanon and the region and a hub for training and research in the realms of suicide awareness, assessment, and prevention.

NATIONAL LIFELINE

CALLS
RECEIVED since 2017

NATIONAL LIFELINE

CALLS
RECEIVED since 2017

HOURS OF OPERATIONS

The Lifeline's operators are ready to listen, help, and support you 24 hours a day, 7 days a week.

Learn how you can contribute here

HOURS OF OPERATIONS

The Lifeline's operators are ready to listen, help, and support you 24 hours a day, 7 days a week.
Learn how you can contribute here

NATIONAL LIFELINE TEAM

The National Lifeline is a specialized anonymous telephone service that provides emotional support, suicide risk assessment and referrals to community mental health services. It is operated by highly trained volunteers closely supported and supervised by licensed mental health professionals. The National Lifeline also dispatches the national mobile crisis teams intervening in mental health emergencies in Lebanon's three largest cities and their vicinities, Beirut, Tripoli and Tyre.

A team of more than 120 trained volunteers operates the National Lifeline

TRAINED LIFELINE OPERATORS

The National Lifeline is operated by a dedicated team of volunteers trained on active listening, de-escalation of emotional and suicidal crises and collaborative intervention in life threatening suicidal emergencies. Our team of volunteers have a variety of educational and occupational backgrounds, are from all age groups, and come from various regions in Lebanon to serve the mission of the National Lifeline. All the volunteers go through intensive workshops, and are trained in active listening skills, suicide risk assessment and crisis intervention.

BECOME A LIFELINE OPERATOR

Do you have a vested interest in mental health and improving the well-being of others? Ready to commit to the mission of saving lives? If you think you have what it takes to become a lifeline operator, the National Lifeline opens its doors to recruit volunteers 3 times a year.

Requirements to become an Lifeline Operator

Age 21 and above
Ready to commit to serve as a volunteer lifeline operator for a minimum of one year
Ready to volunteer for a total of 8 hours a week
Ready to volunteer in covering shifts during day and night shifts

All above requirements must be fulfilled to apply to this role. Applications are open for recruitment three times a year. All applications will be screened for eligibility criteria.

LIFELINE IMPACT

As part of its mission, the National Lifeline closely monitors and evaluates the services it provides both for quality assurance purposes and to report on the impact, quality, frequency of use of its services, as well as gaps and areas of improvement.

Through our impact reports we aim to offer a snapshot of the population that the National Lifeline serves, taking into consideration that this information is recorded as accurately and anonymously as possible while not all information may be available at all times.

Latest Lifeline Impact Report

LIFELINE IMPACT

Latest Lifeline Impact Report

THE NATIONAL LIFELINE

THE LIFELINE’S MISSION

THE LIFELINE’S VISION

THE LIFELINE’S MISSION

THE LIFELINE’S VISION

HOURS OF OPERATIONS

HOURS OF OPERATIONS

NATIONAL LIFELINE TEAM

TRAINED LIFELINE OPERATORS

BECOME A LIFELINE OPERATOR

LIFELINE IMPACT

LIFELINE IMPACT

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