Embrace Lifeline continuously needs volunteers to serve as helpline operators. All individuals who are interested in volunteering to become helpline operators at the Embrace Lifeline – Lebanon’s National Emotional Support and Suicide Prevention Helpline are invited to sign up for “Active Listening Skills” and “Suicide Risk Assessment and Crisis Intervention” training workshop to enhance their knowledge and skills in active listening, suicide risk assessment, and crisis intervention.

Embrace welcomes applications from individuals with various backgrounds, but preference will be given to those with a background and experience in mental health. Helpline operators work hard at answering crisis calls, de-escalating crises, and providing the caller with emotional support. With the aim of having the Embrace Lifeline available 24/7, the need to have more volunteer helpline operators is major.

To become a Lifeline operator, volunteers are required to submit their profiles, after which they are interviewed and accordingly invited to attend a 3-day training. After successfully completing the training volunteers are enrolled into the volunteering program for an observational period before they take on their role as Embrace Lifeline Operators.

Requirements to become an Embrace Lifeline Operator
  • Age 21 and above
  • Ability to commit to serve as a volunteer helpline operator for a minimum of one year.
  • Ability to cover between 3.5 hours to 7 hours of volunteering per week
  • Ability to volunteer in covering late night shifts running from 10:30 pm to 9:00am (10:30 pm to 2:00 am; 2:00 am to 5:30am; 5:30 am to 9:00 am)
  • Ability to volunteer in covering day and evening shifts running from 9:00 am to 10:00 pm (9:00am-12:00pm; 12:00pm-3:30pm; 3:30pm-7:00pm; 7:00pm-10:30pm)

*All above requirements must be fulfilled to apply to this position.

Applications are open for recruitment three times a year (May, October, and January of each year)

All applications will be screened for eligibility criteria.

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